Website comment(s)

[mpdillon]

I have two comments. Can I find the trip(s) I have booked on the web site. When i click on my account, I do not see the ANEA trip listed and this is where I would expect to find it.

The second is a criticism. I sent several emails to the "Contact us" mailbox prior to booking the ANEA trip. None were ever answered. Had it not been for the great reviews Gap received from a friend, I would never have booked with a company that provides that type of customer service.

pat

[jimshu]

I've alerted Customer Sevice to your issues so hopefully they'll respond when office opens.

[jab]

I am also having trouble checking my trip details. I am advised to check trip details couple of weeks prior to leaving - so far, no luck in finding it??

[IncaTrail50]

I am also having trouble checking my trip details. I am advised to check trip details couple of weeks prior to leaving - so far, no luck in finding it??

The trip details are found below the short description of the trips. Scroll down the trip page and it should be a green icon in the centre column you can click that expands the trip information.

[jab]

Thank you - found trip notes..

[Customer_Service]

31 January 2011

Hi jab - apologies no one has provided a reply to your e-mails. Please drop us a line 'customerservice@gap.ca' and we will ensure your queries are replied to.

[yannick]

Small comment,

In the Netherlands some parts of the website are translated to Dutch.
There is one strange mistake in the translation, the country "Turkey" is translated to: "Kalkoen"...

Well, Kalkoen is dutch for Turkey, unfortunately it's the bird and not the country.
The dutch word for the country Turkey = Turkije