Website comment(s)

Post your opinions and suggestions to help improve our website and discussion forum.

Moderators: sinecure, TravelFun, ballu, jimshu, JaliscoJudy

Website comment(s)

Postby mpdillon » Sun Jan 30, 2011 12:21 am

I have two comments. Can I find the trip(s) I have booked on the web site. When i click on my account, I do not see the ANEA trip listed and this is where I would expect to find it.

The second is a criticism. I sent several emails to the "Contact us" mailbox prior to booking the ANEA trip. None were ever answered. Had it not been for the great reviews Gap received from a friend, I would never have booked with a company that provides that type of customer service.

pat
mpdillon
User Rank: Traveller
User Rank: Traveller
 
Posts: 21
Joined: Wed Sep 22, 2010 2:52 pm

Re: Website comment(s)

Postby jimshu » Sun Jan 30, 2011 2:19 am

I've alerted Customer Sevice to your issues so hopefully they'll respond when office opens.
LEAD WITH SERVICE
Our passion for travel is rivaled only by our commitment to those we serve
http://www.gadventures.com/about-us/gadventures/

Image
User avatar
jimshu
Moderator
Moderator
 
Posts: 3400
Joined: Thu Dec 06, 2007 7:32 pm
Location: New Zealand

Re: Website comment(s)

Postby jab » Sun Jan 30, 2011 8:00 am

I am also having trouble checking my trip details. I am advised to check trip details couple of weeks prior to leaving - so far, no luck in finding it??
jab
User Rank: Weekender
User Rank: Weekender
 
Posts: 10
Joined: Sun Jan 30, 2011 6:33 am

Re: Website comment(s)

Postby IncaTrail50 » Sun Jan 30, 2011 8:17 am

jab wrote:I am also having trouble checking my trip details. I am advised to check trip details couple of weeks prior to leaving - so far, no luck in finding it??

The trip details are found below the short description of the trips. Scroll down the trip page and it should be a green icon in the centre column you can click that expands the trip information.
I will never let my dreams just be dreams.
User avatar
IncaTrail50
User Rank: Explorer
User Rank: Explorer
 
Posts: 579
Joined: Thu Mar 01, 2007 6:12 am
Location: Victoria, BC, Canada

Re: Website comment(s)

Postby jab » Sun Jan 30, 2011 4:54 pm

Thank you - found trip notes.. :D
jab
User Rank: Weekender
User Rank: Weekender
 
Posts: 10
Joined: Sun Jan 30, 2011 6:33 am

Re: Website comment(s)

Postby Customer_Service » Mon Jan 31, 2011 3:48 pm

31 January 2011

Hi jab - apologies no one has provided a reply to your e-mails. Please drop us a line 'customerservice@gap.ca' and we will ensure your queries are replied to.
User avatar
Customer_Service
Moderator
Moderator
 
Posts: 326
Joined: Thu Feb 22, 2007 12:20 pm

Re: Website comment(s)

Postby yannick » Mon Apr 16, 2012 3:27 pm

Small comment,

In the Netherlands some parts of the website are translated to Dutch.
There is one strange mistake in the translation, the country "Turkey" is translated to: "Kalkoen"...

Well, Kalkoen is dutch for Turkey, unfortunately it's the bird and not the country.
The dutch word for the country Turkey = Turkije
yannick
User Rank: Weekender
User Rank: Weekender
 
Posts: 15
Joined: Thu Apr 12, 2012 3:52 pm


Return to Website and Forum Feedback

Who is online

Users browsing this forum: No registered users and 1 guest